MCDST Certification
by Bill Ferguson/Certified Instructor
Start the free chapterThe Microsoft Certified Desktop Support Technician (MCDST) certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system. VTC Certified author Bill Ferguson gives a thorough and comprehensive guide to MCDST that will help you pass the test and start or advance your IT career. To begin learning today, simply click on the links.
Course content
Introduction & Overview3 lessons
The Windows Operating System11 lessons
- Common Features & Differences Pt.16:361 credit or ad
- Common Features & Differences Pt.25:391 credit or ad
- Workgroup vs. Active Directory5:411 credit or ad
- Troubleshooting Tools in OS5:461 credit or ad
- Troubleshooting On Boot4:481 credit or ad
- Troubleshooting in Safe Mode (msinfo32)5:321 credit or ad
- Troubleshooting in Safe Mode (msconfig)4:451 credit or ad
- Remote Desktop Connection4:581 credit or ad
- Remote Assistance6:401 credit or ad
- Assistance & Support Center4:341 credit or ad
- Internet Tools6:291 credit or ad
Installing A Windows OS20 lessons
- Hardware Requirements6:221 credit or ad
- Hard Disk Preparation5:491 credit or ad
- Creating a Windows 98 startup disk4:161 credit or ad
- Starting a Windows 98 startup disk5:271 credit or ad
- Fdisk with Windows 98 startup disk6:011 credit or ad
- Formatting Windows 98 startup disk5:021 credit or ad
- Installing the Windows XP OS Pt.14:551 credit or ad
- Installing the Windows XP OS Pt.24:111 credit or ad
- Installing the Windows XP OS Pt.35:031 credit or ad
- Installing the Windows XP OS Pt.45:351 credit or ad
- Logging On to the New XP Computer4:011 credit or ad
- Unattended Installations3:291 credit or ad
- Setup Manager Pt.16:221 credit or ad
- Setup Manager Pt.26:491 credit or ad
- Answer Files & UDFs6:201 credit or ad
- Troubleshooting Installations5:291 credit or ad
- Boot.ini file & Advanced Startup6:421 credit or ad
- Repairing an Installation4:251 credit or ad
- Automated System Recovery Tool4:551 credit or ad
- Transferring Files & Settings7:031 credit or ad
Desktop Management12 lessons
- User Logon4:561 credit or ad
- User Accounts in Control Panel5:001 credit or ad
- Local Users & Groups Tool5:011 credit or ad
- User Configuration Pt.16:231 credit or ad
- User Configuration Pt.25:331 credit or ad
- User Profile Management6:521 credit or ad
- Multilingual Configuration5:571 credit or ad
- Security & Local Policy Settings6:131 credit or ad
- Resulting Set of Policy5:251 credit or ad
- System Resources5:071 credit or ad
- System Performance Tools6:371 credit or ad
- System Maintenance Tools6:411 credit or ad
File & Folder Access9 lessons
- Overview Managing Files & Folders3:181 credit or ad
- NTFS File Permissions6:141 credit or ad
- NTFS Folder Permissions5:431 credit or ad
- Simple vs. Classic File Sharing6:201 credit or ad
- Effective Permissions4:471 credit or ad
- File Compression & Encryption6:151 credit or ad
- Mapping Network Drives3:531 credit or ad
- Shadow Copies4:321 credit or ad
- Offline Files & Folders6:111 credit or ad
Hardware Issues11 lessons
- Overview of Managing Drivers4:061 credit or ad
- Drivers & Driver Updates5:381 credit or ad
- Driver Signing & Rollback6:171 credit or ad
- Storage Devices5:171 credit or ad
- The Disk Management Tool Pt.15:071 credit or ad
- The Disk Management Tool Pt.25:411 credit or ad
- Types of Display Devices & Settings6:481 credit or ad
- Types of I/O Devices6:111 credit or ad
- Hardware Profiles Pt.15:171 credit or ad
- Hardware Profiles Pt.25:281 credit or ad
- Advanced Configuration Power Interface6:071 credit or ad