Microsoft Windows 7 Enterprise Desktop Support Technician (70-685)
by Mark Long
Start the free chapterAchieving certification on the Windows operating system can help you reach your goals. In today\'s increasingly complex and demanding IT environment, a Windows certification helps prove to customers and employers that you have the technical skills necessary to do the job. In this VTC course, Mark Long takes you through the topics you need to know to prepare for Microsoft\'s Windows 7, Enterprise Desktop Support Technician Exam 70-685. This exam is part of Microsoft\'s MCSA: Windows 7 certification.
Course content
Welcome5 lessons
Course Prep4 lessons
Desktop Application Issues6 lessons
Software Failure Resolution6 lessons
Solving Networking Issues13 lessons
- Enterprise Logon Issues4:501 credit or ad
- Logon Context4:201 credit or ad
- Logon Hours3:591 credit or ad
- Using Cached Credentials4:591 credit or ad
- Network Connectivity Basics5:161 credit or ad
- TCP/IP Basics6:051 credit or ad
- IP Address Basics5:441 credit or ad
- Ping4:401 credit or ad
- Using Ping6:071 credit or ad
- Hardware and Cabling Issues6:231 credit or ad
- Proxy Servers4:541 credit or ad
- Proxy Server Settings6:111 credit or ad
- Default Gateway Issues5:031 credit or ad
Enterprise Name Resolution7 lessons
Resolving Performance Issues12 lessons
- System and Application Logs6:211 credit or ad
- Analyzing Started Services5:171 credit or ad
- Power Management5:361 credit or ad
- Hard Disk Management4:451 credit or ad
- Locating Bad Sectors4:291 credit or ad
- Defragmenting Disks6:041 credit or ad
- Diagnosing Memory Issues pt. 14:231 credit or ad
- Diagnosing Memory Issues pt. 23:041 credit or ad
- Working with Virtual Memory5:581 credit or ad
- Updating the BIOS5:301 credit or ad
- Performance Monitor6:041 credit or ad
- Using Task Manager4:431 credit or ad
Supporting Mobile Users9 lessons
- Wireless Connectivity3:091 credit or ad
- Wireless Configurations3:451 credit or ad
- Wireless Profiles3:311 credit or ad
- Encryption Challenges6:461 credit or ad
- Remote Access Challenges4:091 credit or ad
- VPN Connection Issues5:271 credit or ad
- IPv6 Overview5:001 credit or ad
- IPv6 Address Types6:141 credit or ad
- DirectAccess3:481 credit or ad
Security Issues12 lessons
- Internet Explorer3:421 credit or ad
- Internet Explorer Security6:091 credit or ad
- Adding Trusted Sites4:311 credit or ad
- Protected Mode6:181 credit or ad
- Browser Add-Ons5:351 credit or ad
- Add-On Crash Protection3:471 credit or ad
- Restoring Original Settings4:311 credit or ad
- Windows Defender4:521 credit or ad
- Windows Defender Tour4:441 credit or ad
- UAC and Malicious Software3:441 credit or ad
- EFS Basics4:211 credit or ad
- Managing Encryption Certificates5:151 credit or ad